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Upload120 Help Center

Find a short answer and your next step.

Getting started

Patch your first video

Sign in with Discord, choose a video, then select Patch videos.

  1. Open Upload120 and select Sign in.
  2. Finish account setup, then choose your exported video in Upload.
  3. Select Patch videos and wait for the download action.
What does Upload120 do?

The Studio Method makes a separate patched video to download and upload through TikTok Studio.

  1. Open Upload120 and read the Studio Method steps.
  2. Select Patch videos after choosing your video.
  3. Download the result and choose it in TikTok Studio on Windows or macOS.
Does my original file change?

Your original export stays separate from the patched file.

  1. Keep your original export in your own folder.
  2. Open Upload120 and use that original for a new run.
  3. Keep the downloaded result separate so you can identify both files.
Can I use my phone?

The supported upload workflow uses a desktop browser on Windows or macOS.

  1. Open Upload120 on a Windows or macOS computer.
  2. Select Sign in and patch your video.
  3. Upload the downloaded file through TikTok Studio on that computer.

Uploading

Which video formats can I use?

The upload interface lists MP4, MOV and M4V; a listed extension alone does not guarantee acceptance.

  1. Finish your editor export before selecting it.
  2. Open Upload120 and choose the completed video.
  3. If it is rejected, open File is rejected or does not show up and include the exact error in a report.
How long does processing take?

Time varies with the upload and queue; there is no fixed completion promise.

  1. Open Upload120 and read your video’s current progress.
  2. Keep the upload tab open while files transfer.
  3. Open Status if progress stops, then Private report if you need help.
My upload is stuck

Check the current stage and service status before starting another upload.

  1. Read the progress and any error on Upload120.
  2. Open Status and check for a service issue.
  3. If it stays stuck, open Private report and include the job ID and step.
My upload failed

Keep the original file and use the exact error to choose the next step.

  1. Read the error on Upload120.
  2. Open Common fixes and choose the matching symptom.
  3. If that does not help, select Send private report under Private report.

Downloads and Cloud

Where is my finished video?

Completed videos appear in Cloud in the Processed videos folder.

  1. Open Account and select Cloud.
  2. Open Processed videos.
  3. Choose the finished video and its download action.
Where did my browser save the download?

Your browser controls the local download location.

  1. Open your browser’s downloads list and find the video.
  2. Use its show-in-folder action if available.
  3. If no download completed, open Cloud in Account and then Processed videos.
Can finished videos download automatically?

Enable Download finished files automatically on the upload page.

  1. Open the upload area.
  2. Select Download finished files automatically.
  3. If the browser blocks downloads, use the finished file’s download action.
How long are processed videos kept?

Completed videos remain in Cloud until you move them to Trash or delete them permanently.

  1. Open Cloud in Account.
  2. Open Processed videos and download copies you want to keep.
  3. Review the file carefully before using Trash or permanent deletion.

Limits and plans

What are the Free limits?

Free defaults to 1 daily patch, 40 MB, 1 minute, 1 file per batch, 1 active job, 10 GB Cloud and 10 weekly conversions.

  1. Open Referrals and check Remaining for your current daily allowance.
  2. Open Pro to compare the limits.
  3. Check your current allowance before uploading; bonuses or configuration can change the daily count.
What are the Pro file and batch limits?

Day: 500 MB/10 files; 7-Day: 500 MB/25; 30-Day: 500 MB/50; 90-Day: 2 GB/50; all allow up to 30 minutes.

  1. Open Pro and find your pass.
  2. Check Maximum file size and Files per batch.
  3. Open Account and select Access to confirm your active pass before uploading.
How much Cloud space do I get?

Free has 10 GB, Day and 7-Day have 50 GB, and 30-Day and 90-Day have 500 GB, including processed videos.

  1. Open Account and select Cloud.
  2. Read the Cloud total below the file list.
  3. Download needed copies before deciding which files to remove.
Do referrals or rewards raise my limits?

One confirmed referral unlocks 30-minute videos; Free stays at 40 MB, while eligible reward uploads allow 60 MB.

  1. Open Referrals and check confirmed referrals.
  2. Open Rewards to check your TikTok reward uploads.
  3. Read the limit shown on Upload120 before choosing your video.
Are Pro uploads unlimited?

Pro allows unlimited patches while active under fair use, plus 400 weekly conversions; file, duration and batch limits still apply.

  1. Open Pro and read your pass limits.
  2. Use one account per person and read the fair-use note below the passes.
  3. Open Account > Access to check the active pass.
When does my daily allowance reset?

The daily allowance resets at the next UTC day; an approved review reward adds 2 daily uploads for 7 days from its grant.

  1. Open Referrals and check Remaining for your current daily allowance.
  2. The daily allowance resets at 00:00 UTC, which may be a different time where you live.
  3. If a reward looks wrong, use Private report and ask the Upload120 team to review it.

Pro and payments

I paid but Pro is missing

Check the Discord account and purchase status before making another purchase.

  1. Open Pro using the Discord account used at checkout.
  2. Read the purchase status and open Account > Access.
  3. If Pro is still missing, open Private report and ask the Upload120 team to review the payment.
How much do passes cost?

Day is £0.99, 7-Day £1.99, 30-Day £4.99 and 90-Day £11.99; checkout is charged in GBP.

  1. Open Pro and compare the pass cards.
  2. Read the price at checkout before paying.
  3. Use Private report for a billing question.
What happens when my pass expires?

A running job continues after expiry; new uploads use your current account limits.

  1. Open Account and select Access to check the expiry.
  2. Open Cloud in Account > Processed videos for completed results.
  3. Open Pro if you want to review another pass.
How do I ask about a refund?

Passes are non-refundable.

  1. Open Private report with the account used for the purchase.
  2. Explain the billing issue without card details, passwords or private links.
  3. Select Send private report and ask for the Upload120 team.
When does a pass start?

A pass starts after checkout confirmation; buying while active extends access from its current end.

  1. Open Pro and read the purchase status.
  2. Open Account > Access to check the end time.
  3. Report an unexpected end time through Private report.

Referrals

Where is my referral link?

Your personal link is on the Referrals page after you sign in.

  1. Open Referrals and select Sign in if needed.
  2. Use the link shown in your referral dashboard.
  3. Check that the dashboard belongs to your account.
When is a referral confirmed?

The new user must sign in through the referral and complete their first eligible Studio Method video.

  1. Open Referrals and read Referral rules.
  2. Ask your friend to finish their first video on their own account.
  3. Check the referral dashboard for confirmation.
How do referral Pro rewards work?

The standard reward is 1 Pro day each; an active campaign gives the inviter 30 days and the friend 1 day.

  1. Open Referrals and read the currently shown reward.
  2. Check confirmed referrals after the friend finishes an eligible video.
  3. Open Account > Access to check the resulting pass.
Why is my referral still pending?

A sign-in alone does not confirm the reward; the first eligible video must finish.

  1. Open Referrals and check the referral status.
  2. Read Referral rules and confirm that your friend completed the video.
  3. If the status still looks wrong, open Private report with the relevant timing.
What daily allowance does a referral add?

Each confirmed referral adds 3 daily uploads for the inviter; the friend gets 5 extra on the UTC confirmation day, with a combined referral bonus cap of 30.

  1. Open Referrals and check confirmed referrals.
  2. Check Daily bonus and Remaining on Referrals for your current daily allowance.
  3. Use Private report if the confirmed reward does not match the displayed allowance.

Account and Discord sign-in

How do I sign in?

Select Sign in and authorize the account you want to use with Upload120.

  1. Open Account.
  2. Select Sign in and check the account shown by Discord.
  3. Return to Account and check Access.
I signed in with the wrong account

Sign out, then select Sign in and use the intended account.

  1. Open Account and select Settings.
  2. Use Sign out, then select Sign in.
  3. Check the account on Discord before authorizing; ask the Upload120 team through Support about account changes.
Do Discord members get a signup pass?

Eligible new members of configured Discord servers can receive 30 Pro days during signup; existing accounts do not qualify through that flow.

  1. Open Account with your existing account before assuming a new signup is needed.
  2. Check Access for an awarded pass.
  3. If you expected a signup reward, use Private report; do not create another account to claim it.
My account will not load

An account-check failure can happen while your session is still active.

  1. Open Account and select Try again in the account notice.
  2. Open Status if the check keeps failing.
  3. Use Private report if your account still cannot load.

Troubleshooting

TikTok Studio is stuck

Check the connection and the Studio session before retrying the finished file.

  1. Open TikTok Studio upload gets stuck and follow the workflow you used.
  2. On the website, wait for the patched file and download it.
  3. Select that result in TikTok Studio with extension auto-patch paused.
My patched video will not play locally

A patched file may behave differently in a local player; keep the original export for reference.

  1. Open The video won’t play on my PC and read the playback note.
  2. Compare with your original export.
  3. If uploading also fails, open Private report and describe both results.
What browser details help support?

Include your browser, operating system, workflow and extension version if used.

  1. Open Private report.
  2. Write whether you used the website or Chrome extension and which step failed.
  3. Include the exact error, job ID if shown, and browser version before selecting Send private report.
A posted video glitches on my phone

Compare browser playback before changing the export.

  1. Open Video glitches when watching on phone.
  2. Check the same post in a browser.
  3. Follow the TikTok cache check there, then report the result through Private report if it persists.

Privacy and deleting data

How do I export my account data?

Download account data creates a JSON export; Cloud file contents are downloaded separately.

  1. Open Account and select Settings.
  2. Select Download account data.
  3. Open Cloud to download any files you also want to keep.
How do I delete my account?

Delete account permanently removes Upload120 account data and files, but does not delete your Discord account.

  1. Open Account > Settings and download anything you need first.
  2. Select Delete account and read the confirmation carefully.
  3. Complete the confirmation only if you want permanent deletion, then select Delete permanently.
Who sees a support report?

The private report is sent to the Upload120 owner dashboard.

  1. Open Private report and read the privacy note.
  2. Remove passwords, tokens, cookies and private download links.
  3. Select Send private report when the remaining details explain the problem.
How do I sign out on this browser?

Sign out ends the Upload120 session on this browser.

  1. Open Account and select Settings.
  2. Use Sign out.
  3. If you return on a shared computer, check the Discord account before signing in again.

Contact support

How do I contact support?

Send a private report from Support with the step that failed and the exact error.

  1. Open Private report and select Sign in if needed.
  2. Complete What happened? with the workflow, error and job ID if shown.
  3. Select Send private report.
Can I ask for a person?

Ask for the Upload120 team in your support report for human review.

  1. Open Private report.
  2. Write that you want the Upload120 team to review the request and briefly explain it.
  3. Select Send private report.
What should I show in a screenshot?

Show the error and relevant controls; hide personal information and private links.

  1. Open the failing page and note the exact error.
  2. Crop any screenshot to the relevant area and hide account details.
  3. Use Private report to describe what it shows; wait for instructions from the Upload120 team if a file is needed.
Does support need my video?

Start with the error and file details; the Upload120 team handles requests that need a video.

  1. Open Private report.
  2. Include the format, size, failed step and job ID if shown.
  3. Ask the Upload120 team how to provide a video if it is needed; do not include a private download link in the report.